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Terms and Conditions

Woodbridge Tide Mill Charitable Trust


The Woodbridge Tide Mill Shop

Terms & Conditions


This website is owned and operated by The Woodbridge Tide Mill Charitable Trust (WTMCT) of Tide Mill Way, Woodbridge, Suffolk, IP12 1BY.

These terms and conditions apply to the use of this Website and by accessing this website, and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us at



  • Product - means a product displayed for sale on the Website

  • Product Description - means that part of the Website where certain terms and conditions in respect of the individual Product are provided

  • Users - means the users of the Website collectively

  • Personal Information - means the details provided by you 

  • We/us - means The Woodbridge Tide Mill Charitable Trust (WTMCT)

  • Website - means the website located at

  • Cookies - means small text files which our Website places on your computer's storage (e.g. storage memory or hard drive) to store information about your shopping session and to identify your computer

  • United Kingdom - means England, Wales, Scotland, Northern Ireland and the Channel Islands

  • You - means a user of this Website.

  • Computer - means any device used to access this Website, including but not limited to computers, smartphones and tablets.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our suppliers.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only.

If you download or print extracts from the Website you do so for personal use. Any other use of the material and content of the Website is strictly prohibited.

Images are not to be linked to other websites without permission.


Third party links

Any links to third party websites are provided as a resource for you to access at your own discretion. You acknowledge and agree that we are not responsible for the availability of such external sites nor are we liable for the content or use of such sites.

The Woodbridge Tide Mill Charitable Trust (WTMCT) is not responsible for the privacy policies of any other websites. We encourage you to read the privacy policies of each website that collects your personal information.


Use of the website

You are permitted to access the Website in accordance with these Conditions and by placing an order you are agreeing to be bound by these conditions.

To order online from the Website you must be 18 or over or if you are younger you must have parental consent. Anyone under the age of 13 is prohibited from placing an order.


Limitation of Liability

Whilst we use all reasonable endeavours to ensure that the information on this Website is accurate and up to date, we do not give any warranty as to its accuracy or completeness. The Woodbridge Tide Mill Charitable Trust (WTMCT) will not be responsible for any errors or omissions arising from the use of such information.


We make no warranty that the Website will meet your requirements or will be uninterrupted or error free, that defects will be corrected or that the site or the server will be free if viruses or bugs. We will not be responsible or liable for any loss of content or material uploaded or transmitted through the website.


We will not be liable to you to be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control. 


We will not be liable in contract or in tort for any economic losses; any loss of goodwill or reputation or indirect losses suffered or arising out of, or in connection with the provisions of any matter under the conditions.


Nothing in the conditions excludes or limits liability for death or personal injury from our negligence or that of our employees and agents.


Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, this with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.


We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


Product Description

Each Product purchased is sold subject to its Product Description which sets out additional specific conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, and care information.


We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as accurate and as up to date as possible, sometimes suppliers may change the specification of their products without notice. Therefore, the information including Product Descriptions appearing on this Website at the time an order is placed may not accurately reflect the specification of the product delivered.


Ordering, cancelling and returning products

The following technical steps are required to create the contract between you and us:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website

  • We will send you an order confirmation email detailing the products you have ordered.

  • For items being delivered, when your product is shipped from our premises, we will send you a despatch confirmation email.

  • Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the details below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock

  • Our inability to obtain authorisation for your payment

  • The identification of a pricing or product description error

  • That you meet the eligibility to order criteria set out in the Terms & Conditions related to the Use of the website



Credit and Debit Card Security

When the order is placed at our website, you will be directed to a dedicated website powered by Stripe

We do not hold any details of your credit card except for the last four digits.

Gift Cards

Gift cards are valid for 12 months from the date of purchase and are only redeemable on this site and not at the Tide Mill itself. Gift cards are non-refundable. Gift cards can be used as part payment for an order with the balance made up by other payment methods.


Delivery Terms

Orders made will be delivered using the Royal Mail Standard  2nd Class  service which aims to deliver within 2-3 business days. The postage charge will be calculated according to the weight of the order and can be seen during the order checkout process.

Delivery is to England and Wales Mainland. In Scotland we deliver to postcodes AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD

We DO NOT deliver to
AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)  
HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE  
Republic of Ireland  

Delivery is two to three working days. Orders are despatched from Monday to Friday. We endeavour to despatch parcels ordered within 1 day of ordering.

You will be notified of the day of despatch by an email.

Returns Policy

If your purchases do not arrive in good condition, or if there is a mistake in your order, please let us know immediately at and give us brief details, including the date the parcel was delivered.

We will either send you a replacement free of charge (provided we still have some in stock) or you can choose to have your money refunded.

It is not possible to return, exchange or refund perishable items including flour.

Contact Us

If you need to reach us, please email us using the form on the store page or direct at or alternatively, you can write to us at The Woodbridge Tide Mill Charitable Trust (WTMCT), Tide Mill Way, Woodbridge, Suffolk, IP12 1BY


Cookie Policy

Our website software requires the use of "cookies" that are an essential part of the ordering process (the shopping basket cannot function without cookies). Cookies are small text files held on your computer which only our website can read. No personal information is ever held in a cookie.

Please refer to our Cookie Policy for more information on website cookies.



We will never pass on any of the information we have collected about you to any third parties with the exception of payment solution providers and our delivery partners as is necessary for the fulfilment of orders.


Our entire website uses a state of the art security certificate (SSL) to ensure that all information, including name and address details and payment information, that is transmitted between your web browser and our website is encrypted and therefore cannot be read by outside parties.

The Website use all reasonable security methods to protect personal information that resides on our server, which is located in a secure data centre in the UK. However, no security system is 100% impenetrable and we cannot guarantee the security of our or our partners' servers, nor can it be guaranteed that the information the you supply will not be intercepted while being transmitted to the Website or to our partners over the internet.


The conditions shall be governed and construed in accordance with English Law. When shopping with us your statutory rights are protected.

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